Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability. More than two decades in the IT market, we present ourselves as a flexible, adaptable, innovative and forward-looking Company. At the moment we are looking for the following candidate: SAP-APO Business Analyst (m/f) – Lisbon • Providing support & resolving incidents, particularly those of level 2 & 3, w/ an emphasis on critical &/or complex issues; • Executing complex or non-industrialized Request Services. • Drafting procedures for incidents & Services Requests to facilitate execution by level 2 teams. • Facilitating transfer sessions at level 2. • Playing a role in reducing backlog & enhancing service quality through Continuous Service Improvement initiatives. • Monitoring & resolving problems. • Engaging in enhancement activities, which involve analyzing needs, designing solutions, providing cost estimates & implementing developments in alignment w/ agreed priorities & adhering to the ‘change management’ process. • Exploring potential opportunities to learn about other solutions such as DDMRP (B2WISE). • Excellent communication and client-facing skills Ability to work independently and as part of a team Good level of English. What we offer: – A dynamic project in a well-regarded client at an international level; – Salary classification according to the experience shown; – Career development with intervention in ambitious and innovative technological projects; – Good working environment with young and dynamic teams; – Personalized follow-up to each consultant; – Integration into Sysmatch staff with access to all company activities; – You will be part of our trainings and Team Building events; – A network of hundreds of partnerships with companies in countless sectors that offer you exclusive discounts (health, wellness, travel, gastronomy, culture, leisure, training, etc). Recruitment, selection and integration process: The first contacts will be made by phone call or video call. We are prepared to ensure the monitoring and integration of new employees and support them in this new phase of their professional career. To respond to this opportunity, please send us your CV, indicating the reference JN/SBA/C to the following email address: emprego@sysmatch.com Para mais oportunidades de emprego, clique aqui. Faça parte do nosso grupo de Whatsapp clicando aqui.